So I’ve been reading “Making Ideas Happen” over the last couple of weeks, and it talks about the Behance Network quite a bit (the CEO wrote the book). I figured I’d give it a shot. There were several issues with their signup process, and I ended up writing into support about one. In short, they require an invite code to signup, and then the signup process is multiple pages. If you stop the signup, you lose the invite code and you can’t sign-in. This is compounded by the fact that the signup doesn’t work on the iPhone, so if you hit the link in your email on your phone, you lose your invite code and you’re unable to signup.
The first email representative is clueless of the issue and tries to get me to document the problem with screenshots for them rather than testing what I explained. They do let me know that they’ll look into it and hit me with this:
Although we do support the iPhone and iPad, these devices are a work in progress, since most of our users use the Network from home.
My response was forwarded to a (the?) community manager, Sarah Rapp, who told me they don’t support the iPhone, so this whole mess isn’t a bug, but instead “simply not a feature we offer”. I explained again in detail, and received this juicy snippet:
[W]e are aware that the dropdowns don’t work on the iPhone. This is intentional, as we do not support signup on the iphone. The Behance Network is not meant to be used to its full extent on the iphone, so we cannot be held accountable for an experience we don’t purport to support.
[…]
If we supported this feature, we would change the way they were implemented, so that they worked on the iPhone. However, in concepting, we decided that we did not want sign-up to be a feature of the iPhone at this time; hence the reason the dropdowns don’t work. Sorry if you found this unclear. This isn’t a “shortcoming,” it’s a feature that doesn’t exist.
So there’s nothing wrong with the network, they don’t support the iPhone, and in order to make sure I don’t signup using the iPhone they had their developers use non-standard dropdowns that were frustratingly difficult to use on the iPhone and iPad. Riiight. It all makes sense now.